Shipping policy

Shipping Policy

Thank you so much for shopping with us! Please review our shipping policy carefully before placing your order. By completing your purchase, you acknowledge and agree to the terms below.

Estimated Turnaround Time

Our standard turnaround time is 5-10 business days for quick ship items or 4-8 week est TAT, unless otherwise stated on the individual product listing.

Certain high-volume, viral, preorder, custom, or specialty items may have an extended turnaround depending on the timeframe listed at the time of purchase.

We close every Monday so we can submit orders, your estimated TAT will begin the following Monday after paid invoice. 

Turnaround time refers to the amount of time needed to produce the item, and ship to me. 
When I receive the items I will always ship out as soon as possible. It does take time to sort and pack large orders. 

Preorders & Extended Turnaround Items

Preorder items are ordered specifically based on customer purchases and may have longer turnaround times than our regular inventory.

Any estimated turnaround time listed on a preorder is an estimate, not a guaranteed delivery date. Delays may occasionally occur due to manufacturers, vendors, production schedules, customs, freight carriers, weather, or other circumstances outside of our control.We will always work to get orders shipped as quickly as possible.

*Orders Containing Multiple Turnaround Times

If your order contains multiple items with different turnaround times, your order will generally ship together once all items are ready.

For example, if one item has a 2–3 week turnaround time and another item has a 6–8 week turnaround time, the entire order may ship according to the longest turnaround time.

Shipping Notifications

Once your order has been packaged and a shipping label has been created, you will receive tracking information at the email address provided during checkout.

Please allow time for the carrier to scan and update your tracking information. A shipping notification or tracking number does not necessarily mean the carrier has physically scanned the package yet. It may take 24/48 hours to show a transit scan. 

Carrier Transit Times

Once your package has been transferred to the shipping carrier, transit times are controlled by the carrier and are outside of our control.

Shipping estimates provided at checkout are carrier transit estimates only and do not replace our processing or turnaround time.We are not responsible for carrier delays caused by weather, holidays, transportation disruptions, incorrect routing, or other carrier-related issues.

Incorrect Shipping Addresses

Customers are responsible for entering the correct and complete shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error, contact us as soon as possible with your order number and corrected address. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

We are not responsible for packages delivered to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, additional shipping charges will be required before the order can be resent.

Lost, Stolen, or Misdelivered Packages

Once tracking shows that a package has been accepted by the shipping carrier, we are not responsible for packages that are lost, stolen, delayed, or misdelivered while in the carrier’s possession.

If your tracking shows delivered but you have not received your package, please contact the carrier as they can access GPS coordinates that we do not have access to. We cannot see any more than you can see on the tracking pages.

 

Damaged Packages

If your package arrives visibly damaged, please photograph the packaging and contents immediately.

Please contact us within 5 business days of delivery with your order number and clear photos of the damage so we can determine the appropriate next steps.

Please do not discard the packaging until the issue has been resolved, as the carrier may require photos or inspection.

By placing an order with us, you acknowledge that you have reviewed and agreed to this Shipping Policy and the turnaround time stated on the product listing at the time of purchase.