Refund policy
Return & Refund Policy
All sales are final unless an item arrives damaged or defective.
We do not accept returns, exchanges, cancellations, or issue refunds for change of mind, sizing issues, ordering the wrong color or style, or other customer ordering errors.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 5 business days of delivery.
To be eligible for a return, replacement, or refund, you must provide:
- Your order number
- Clear photos of the damaged or defective item
- Photos of the original packaging, if applicable
- Scanned in transit within 5 business days of return request processed.
Items must be unworn, unused, unwashed, and in their original condition.
Product Mockups & Fabric Disclaimer
All product mockups, digital renderings, and promotional images are provided for visual representation purposes only. While we strive to accurately represent our products, the final physical item may vary slightly in appearance, color, texture, fit, drape, and perceived thickness.
Fabric Content & Thickness: We make every effort to provide accurate fabric specifications within each product listing, including material composition, fabric type, and GSM (grams per square meter), when applicable.
Please note that digital mockups cannot accurately demonstrate the physical weight, thickness, softness, stretch, or overall feel of a garment. The appearance of a product in a mockup should not be used to determine its actual fabric thickness or quality.
It is the customer’s responsibility to review all product descriptions, fabric specifications, sizing information, and other disclosed details prior to purchasing.
Differences between the visual appearance of a mockup and the actual product do not automatically constitute a manufacturing defect or product misrepresentation when the item meets the specifications disclosed in the listing.
We encourage customers to contact us with any questions regarding fabric content, weight, fit, or product details before placing an order.
Turnaround Times & Delays
All turnaround times listed on our website, product listings, invoices, or order confirmations are estimated turnaround times only and are not guaranteed delivery dates.
Turnaround times may occasionally be affected by vendor delays, manufacturing delays, shipping carriers, customs, weather, holidays, high order volume, or other circumstances outside of our control.
Delays do not qualify an order for cancellation, return, or refund.
By placing an order, you acknowledge and agree to the estimated turnaround time provided for the item at the time of purchase.
If an order contains multiple items with different turnaround times, the order may ship according to the item with the longest turnaround time, unless separate shipping arrangements have been made.
Preorder & Custom Items
Preorder, personalized, embroidered, customized, made-to-order, and other specialty items are considered final sale.
Because these items are ordered or produced specifically based on customer purchases, they cannot be returned, canceled, or refunded due to communicated delays or changes of mind.
Shipping Delays
Once an order has been transferred to the shipping carrier, we are not responsible for carrier transit delays. A delayed package does not qualify for a refund simply because it arrives later than the carrier’s original estimated delivery date.
Refund Processing
If a refund is approved due to a verified damaged or defective item, the refund will be issued to the original payment method whenever possible.
Original shipping charges are non-refundable unless the refund is the result of an error on our part.
By completing your purchase, you acknowledge that you have reviewed and agreed to this Return & Refund Policy, including our policy regarding estimated turnaround times and delays.